Thank you for choosing our products! We strive to provide the best service possible to ensure your order arrives safely and on time.

We currently only accept orders from the United States. We apologize for any inconvenience this may cause you!
To ensure that your package arrives correctly and within our published timeframe, please make sure that the address you enter is correct and contains all relevant and/or necessary information. Using the correct abbreviations, street number, building or apartment number, and routing information (if applicable) is critical to ensure timely delivery. Customers are encouraged to thoroughly check their delivery and billing information prior to checkout to ensure that any possible delays are avoided, and any damages caused by incomplete or incorrect addresses are the responsibility of the customer. We are not responsible for lost, misplaced or misdelivered shipments if the address information provided at the time of purchase is incorrect or incorrectly entered.

Note: Please be sure to enter or write your full name and address in English.

Shipping and Handling Time
We are responsible for shipping costs and shipping taxes when purchasing products.
Note: Our product prices do not include tax services, you will need to pay the taxes incurred on your purchase.

It takes 1-3 business days for our warehouse to process your order after we receive your paid order, and we will email you a shipping email with a tracking number once the order has been processed.

We expect orders to arrive within 5-7 business days. However, additional time may be required due to invalid addresses and customs clearance issues.


Out of Stock Items
If your order consists of multiple items and one (or more) of the items is out of stock: We will either continue to ship the rest of your order and refund you for the missing item(s) to your original method of payment, or we will contact you to confirm that an alternative is available.

How do I get a tracking number?
Upon receipt of full payment, we will process all orders. Once the order is complete, you will receive an email confirming your order. You will also receive a shipping confirmation and tracking number via email once your package is ready to ship. If you have questions about the status of your order or have not received an email, please contact us. If the item you ordered is temporarily out of stock, one of our customer service representatives will contact you. You have the option to wait for the item to be restocked or cancel your order.

How do I change my shipping address or cancel my order?
To change your shipping address or cancel your order, please contact info@thepowerspark.com within 24 hours of placing your order. Please note that for orders placed after 24 hours, we will notify the warehouse of the shipment and will not be able to change your address or cancel your order. Please confirm your address and information before placing your order.

If your package has not been delivered, or if the tracking information indicates that the package has been delivered but you have not received it, you must contact Customer Service within 15 days of the date of your order for verification.

Shipping Delays
When the transportation is delayed due to various force majeure factors such as weather, roads, etc., please do not be anxious. You can contact us via email and we will help you monitor the logistics.

Phone Number: ‪+1 323-577-9126

E-mail address: info@thepowerspark.com

Address: 101 S Main St, Los Angeles, CA 90012, United States

Working hours:9:00 a.m. - 5:00 p.m. NPT (Los Angeles)